Activating a Cloud POS Key

There are two ways to activate a Cloud POS subscription: buy a package directly in the Client Portal, or redeem a prepaid activation key you received from a FiscoBridge partner. This article covers the activation-key flow — how keys work, where to get one, and how to redeem it.

Buy or Activate?

Both options unlock the exact same Cloud POS product with identical features. The difference is only in how you pay and how the subscription is renewed.

	Buy Online	Activate a Key
Where to pay	Stripe checkout in the Client Portal	Paid separately, through your reseller
Billing	Recurring subscription on your card	Prepaid, one-time
Renewal	Automatic each month or year	New key required after expiration
Invoices & receipts	Issued by FiscoBridge	Issued by your reseller
Best for	Customers who want auto-renewal and self-service billing	Customers working with a local partner, or those who prefer prepaid licensing

Getting a Key

Activation keys are issued by FiscoBridge partners and resellers. Contact your reseller to purchase a key — they'll send you a code in the following format:

The POS- prefix identifies it as a Cloud POS key. Each key carries:

A number of seats — how many active certificates the subscription supports
A validity period in months — how long the subscription runs from the moment you activate

Note: Keys starting with INT- are for Integrations, not Cloud POS. See Activating an Integration Key.

Activating Your Key

Log in to the Client Portal and go to POS → POS Manager in the sidebar
Click the Upgrade Plan button at the top of the page
In the dialog, choose the Activate Key card

Upgrade Plan modal on the POS Manager page showing the Purchase Seats and Activate Key cards side by side

Enter your activation key and click Validate

Activate Key dialog with the activation key input field and Validate button

Review the package details — product, seats, and period — then click Activate

Activate Key dialog showing the validated key details: Product, Seats, and Period, with an Activate button

Your Cloud POS subscription starts immediately. Seats are available for certificate upload right away.

After Activation

The subscription is active from the moment you redeem the key
It runs for the number of months encoded in the key (for example, 12 months)
You can upload up to the seat count included in the key — see POS Manager
The key is marked as Activated and cannot be redeemed again on any account
Your current subscription summary is shown on the Buy POS License page

Renewing

Activation keys don't auto-renew. When the subscription period ends you have two options:

Get a new key from your reseller and activate it the same way
Buy directly from the Client Portal to switch to a recurring Stripe subscription

There's no lock-in either way — you can move between reseller keys and direct purchase whenever it suits you.

Troubleshooting

"Invalid key format"

Confirm the key is exactly POS-XXXX-XXXX-XXXX — a POS- prefix followed by three groups of four characters
Keys use uppercase letters and digits 2–9 only (zero and one are never used, to avoid look-alike characters)
Trim any extra spaces if you copy-pasted the key from an email

"This activation key is not available"

The key has already been activated on another account, or it was revoked by the reseller before you could redeem it
Contact your reseller to confirm the key's status

"Too many failed attempts"

After 5 invalid attempts in one session, further tries are blocked
Close the dialog and try again later, or contact your reseller to verify the key

Wrong product prefix

POS- keys activate Cloud POS only
INT- keys activate Integrations
Keys are not interchangeable between products

Next Steps

POS Manager — Upload a certificate to start using your seats
Managing your subscription — View your active subscription and seat usage
Buying a license — Compare with purchasing directly from the Client Portal