Activating an Integration Key

There are two ways to activate an Integrations subscription: buy a plan directly in the Client Portal, or redeem a prepaid activation key you received from a FiscoBridge partner. This article covers the activation-key flow — how keys work, where to get one, and how to redeem it.

Buy or Activate?

Both options unlock the same Integration tiers (Starter, Growth, Scale) with identical features. Only the payment and renewal paths differ.

Getting a Key

Activation keys are issued by FiscoBridge partners and resellers. Contact your reseller to purchase a key — they'll send you a code in the following format:

The INT- prefix identifies it as an Integrations key. Each key carries:

• A tier — Starter, Growth, or Scale (determines monthly invoice volume and sync frequency)

• A number of connections (seats) — how many integrations you can run in parallel

• A validity period in months — how long the subscription runs from the moment you activate

Note: Keys starting with POS- are for Cloud POS, not Integrations. See Activating a Cloud POS Key.

Activating Your Key

1. Log in to the Client Portal and go to Integrations → Integrations in the sidebar

2. Click the Upgrade Plan button at the top of the page

3. In the dialog, choose the Activate Key card

4. Enter your activation key and click Validate

5. Review the package details — product, seats, and period — then click Activate

Your Integrations subscription starts immediately. You can create connections up to the seat count right away.

Integration Tiers

The tier encoded in your key determines both invoice volume and the features available. At a glance:

See the Integrations Overview for the full feature comparison. If you need a different tier later, ask your reseller for a new key at that tier, or buy directly from the Client Portal.

After Activation

• The subscription is active from the moment you redeem the key

• It runs for the number of months encoded in the key (for example, 12 months)

• You can create integrations up to the connection count at the key's tier

• The key is marked as Activated and cannot be redeemed again on any account

• Your current subscription summary is shown on the Buy Integration License page

Renewing

Activation keys don't auto-renew. When the subscription period ends you have two options:

• Get a new key from your reseller and activate it the same way

• Buy directly from the Client Portal to switch to a recurring Stripe subscription

There's no lock-in either way — you can move between reseller keys and direct purchase whenever it suits you.

Troubleshooting

"Invalid key format"

• Confirm the key is exactly INT-XXXX-XXXX-XXXX — an INT- prefix followed by three groups of four characters

• Keys use uppercase letters and digits 2–9 only (zero and one are never used, to avoid look-alike characters)

• Trim any extra spaces if you copy-pasted the key from an email

"This activation key is not available"

• The key has already been activated on another account, or it was revoked by the reseller before you could redeem it

• Contact your reseller to confirm the key's status

"Too many failed attempts"

• After 5 invalid attempts in one session, further tries are blocked

• Close the dialog and try again later, or contact your reseller to verify the key

Wrong product prefix

• INT- keys activate Integrations only

• POS- keys activate Cloud POS

• Keys are not interchangeable between products

Next Steps

• Managing integrations — Create and manage connections using your new seats

• Connect Xero — Set up your first integration

• Buying a license — Compare with purchasing directly from the Client Portal