Backups & Audit
Protect your data with automatic encrypted device backups and track every action in the organization-wide audit log.
Device Backups
Desktop POS automatically backs up each device's local database to the Backoffice after every shift close. Backups are encrypted on the device before upload and remain encrypted at rest in the Backoffice.
Automatic Backups
A backup is triggered automatically when a cashier closes a shift. No configuration is required — as long as the device can reach the Backoffice, the backup is uploaded as part of the shift-close sync.
Manual Upload
To upload a backup outside of a shift close:
On the Desktop POS device, go to Settings → Backup & Restore.
Click Upload backup now.
The device creates a snapshot of the current database and uploads it immediately.
Viewing and Downloading Backups
In the Backoffice, go to Backups to see all backups grouped by device:
Column | Description |
|---|---|
Device | The name of the POS device that created the backup |
Created | Date and time the backup was uploaded |
Size | Compressed, encrypted size of the backup file |
Type | Automatic (shift close) or Manual |
Click Download on any row to download the encrypted backup file. Use Settings → Backup & Restore → Restore on the POS device to apply a downloaded backup.
Retention
Backups are retained according to the organization's retention policy, configured under Settings → Retention. Backups older than the retention period are deleted automatically. The Backups page shows total storage used across all devices.
Note: Downloading a backup gives you the encrypted file. You need the originating device's local encryption key (stored on that device) to restore it. Always store device credentials securely.
Audit Log
The audit log records every significant action taken in the Backoffice and on connected POS devices, giving you a complete, tamper-evident history of who did what and when.
What Is Logged
Source | Examples |
|---|---|
Backoffice admin actions | User created or modified, role changed, device provisioned or retired, catalog edited, settings changed |
POS device actions | Shift opened or closed, discount applied, refund issued, void performed, manager-PIN override used, training mode toggled |
Filtering the Audit Log
Go to Audit Log and use the filter bar to narrow results:
Event type — filter to a specific category of action (e.g., Refund, Role change, Shift close).
Entity — filter by the affected object (e.g., a specific user, product, or device).
Date range — set a start and end date to focus on a specific period.
Exporting
Click Export CSV to download the current filtered view as a CSV file. Use this for compliance reporting, external audits, or archiving.
Note: The audit log is read-only. No entry can be edited or deleted. Retention is governed by the organization's retention policy under Settings → Retention; entries older than the retention period are purged automatically.
Who Can See the Audit Log
Only users with the Auditor or OrgAdmin role can access the audit log. See Users & roles for details.