Stores & Devices
Organize your business into stores, then connect each Desktop POS device to the right store so it syncs the correct catalog and contributes to the right reports.
Stores
Create a store for each physical location under Stores → New Store. Each store has the following fields:
| Field | Description |
|---|---|
| Name | Display name of the location |
| Code | Short unique identifier (e.g., MAIN, STORE2) |
| Address | Street address of the location |
| Timezone | Timezone for shift times and reports |
| Open / Close | Default opening and closing times (informational; used in reports) |
| Property kind | Type of business — used to unlock industry-specific modules |
You can edit a store's details at any time. Archiving a store hides it from active lists but preserves its historical data.
Provisioning a Device
Before a Desktop POS device can connect, you must provision it in the Backoffice:
- In the Backoffice, go to Devices.
- Select the store the device will belong to.
- Click Provision device.
- Enter a Device name (e.g.,
Till 1,Cashier 2). - The Backoffice generates a one-time registration code. Copy it — it expires after first use.
Tip: Provision devices one at a time. Each device gets its own unique registration code.
Pairing a POS
On the Desktop POS device, use Connect mode during first-run setup:
- Select Connect as the setup mode.
- Enter the Backoffice API URL (provided by your Backoffice administrator).
- Enter the Registration code generated in the step above.
- Enter a Device name to identify this till in the Backoffice.
- Wait for the device to bootstrap — it downloads the catalog and initial settings from the Backoffice.
Once connected, the device status in the Backoffice changes from Pending Activation to Active.
On the device, Settings → Sync now shows Connected along with the device name, store, device ID, license tier, and Backoffice server. The same screen shows this device's certificate fingerprint, which the Backoffice binds your activation to.
Note: Unchain from back office disconnects this device from the Backoffice. Only use it when you intend to stop syncing this device.
Device Lifecycle
| Status | Meaning |
|---|---|
| Pending Activation | Provisioned but not yet paired with a physical device |
| Active | Connected and syncing normally |
| Blocked | Pairing is suspended; the device cannot sync or fiscalize |
| Retired | Permanently decommissioned; removed from active views but retained in history |
Managing Devices
From the Devices page, select any device to access management actions:
- Reassign store — Move the device to a different store. The next sync delivers that store's catalog.
- Force resync — Invalidates the device's sync state and triggers a full catalog refresh on next connection.
- Block / Unblock — Temporarily suspend or restore a device's ability to sync.
- Retire — Permanently decommission a device. This action cannot be undone.
Note: Blocking a device does not erase local data on the device. The device can continue selling offline but will not be able to push sales to the Backoffice until unblocked.