Stores & Devices
Organize your business into stores, then connect each Desktop POS device to the right store so it syncs the correct catalog and contributes to the right reports.
Stores
Create a store for each physical location under Stores → New Store. Each store has the following fields:
Field | Description |
|---|---|
Name | Display name of the location |
Code | Short unique identifier (e.g., |
Address | Street address of the location |
Timezone | Timezone for shift times and reports |
Open / Close | Default opening and closing times (informational; used in reports) |
Property kind | Type of business — used to unlock industry-specific modules |
You can edit a store's details at any time. Archiving a store hides it from active lists but preserves its historical data.
Provisioning a Device
Before a Desktop POS device can connect, you must provision it in the Backoffice:
In the Backoffice, go to Devices.
Select the store the device will belong to.
Click Provision device.
Enter a Device name (e.g.,
Till 1,Cashier 2).The Backoffice generates a one-time registration code. Copy it — it expires after first use.
Tip: Provision devices one at a time. Each device gets its own unique registration code.
Pairing a POS
On the Desktop POS device, use Connect mode during first-run setup:
Select Connect as the setup mode.
Enter the Backoffice API URL (provided by your Backoffice administrator).
Enter the Registration code generated in the step above.
Enter a Device name to identify this till in the Backoffice.
Wait for the device to bootstrap — it downloads the catalog and initial settings from the Backoffice.
Once connected, the device status in the Backoffice changes from Pending Activation to Active.
Device Lifecycle
Status | Meaning |
|---|---|
Pending Activation | Provisioned but not yet paired with a physical device |
Active | Connected and syncing normally |
Blocked | Pairing is suspended; the device cannot sync or fiscalize |
Retired | Permanently decommissioned; removed from active views but retained in history |
Managing Devices
From the Devices page, select any device to access management actions:
Reassign store — Move the device to a different store. The next sync delivers that store's catalog.
Force resync — Invalidates the device's sync state and triggers a full catalog refresh on next connection.
Block / Unblock — Temporarily suspend or restore a device's ability to sync.
Retire — Permanently decommission a device. This action cannot be undone.
Note: Blocking a device does not erase local data on the device. The device can continue selling offline but will not be able to push sales to the Backoffice until unblocked.